Returns and refunds policy for purchases made on the website www.soresiitaly.com
In the case of a contract for the purchase of products and services concluded by a consumer Buyer, the latter will have the right to withdraw from the contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code (Legislative Decree 206/2005), without any penalty and without specifying the reason.
The decision to make use of the right of withdrawal must be communicated by the Consumer Buyerwithin fourteen (14) days of receipt of the product aSintonia SRL, Via della Repubblica 26, 29019 San Giorgio Piacentino (PC), Italy; in the case of separate delivery of multiple goods, ordered by the Purchaser with a single order, the fourteen-day period for exercising the right of withdrawal starts from the day the last good is delivered.
The right of withdrawal is exercised by sending, by the Consumer Customer, within the aforementioned 14 days:
Of standard form downloadable here in pdf version, to be sent by registered letter with acknowledgment of receipt to the address:
Sintonia SRL, Via della Repubblica 26, 29019 San Giorgio Piacentino (PC), Italy
Or with an attachment by e-mail: firstname.lastname@example.org
Any other explicit declaration of the decision to withdraw from the contract by registered letter with acknowledgment of receipt to the address:
Sintonia SRL,Via della Repubblica 26, 29019 San Giorgio Piacentino (PC), Italy
The notice of withdrawal must specify the will to withdraw from the purchase (it is not necessary to specify the reasons for the will to withdraw) and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase.
Sintonia SRL will communicate to the Purchaser consumer a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the site, of the withdrawal exercised.
The products for which the right of withdrawal is exercised must be returned within fourteen (14) days from the day on which the Buyer consumer communicated the exercise of the right of withdrawal, basically intact, in their original packaging, complete with accessories and any manuals, instruction sheets and gadgets, without any lack.
For purchases made within the sitewww.soresiitaly.comthe purchased products must be sent to the sender's address unless otherwise indicated by the Soresi Italy Customer Service
The only costs payable by the Buyer consumer for exercising the right of withdrawal are the direct costs of returning the goods, as required by Article 57, paragraph 1, of the Consumer Code.
Once the withdrawal request has been received, Soresi Italy will refund the entire amount paid by the Consumer Buyer within fourteen days from the date on which the Consumer Buyer has exercised the right of withdrawal, by crediting the current account used to at the time of purchase, or using the bank details provided by the consumer Buyer with the notice of withdrawal and in any case using the same payment method used by the consumer Buyer at the time of purchase. At the same time as the refund of the amount paid, Soresi Italy will eliminate any benefit related to the purchase and possibly assigned to the Buyer as a result of the order placed and subsequently subject to withdrawal (eg discount vouchers and reward points, etc.).
Soresi Italy reserves the right to withhold the refund until it has received the products subject to the right of withdrawal, or until the Buyer consumer has demonstrated that he has returned the goods.
If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Buyer consumer will not be entitled to a refund of the amounts already paid. In this case, the Consumer Purchaser will be able to get back, at his own expense, the product in the state in which it was returned to Soresi Italy. Otherwise, Soresi Italy will be able to withhold the returned products, in addition to all sums already paid by the Purchaser consumer for the relative purchase. Shipping and transport costs are charged to the Buyer.